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Human Factors & Ergonomics icon
Human Factors & Ergonomics
London Bridge Station image
London Bridge Station

Understanding passenger behaviour to help create an award-winning station

Services: Human Factors & Ergonomics, UX & Digital Design

Mima provided the ergonomics and human factors expertise to the WSP team leading the detailed design phase of this complex rebuilding project.

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The Challenge

We were tasked with providing the ergonomics and human factors expertise to the WSP team leading the detailed design phase of this complex rebuilding project.

The Solution

Mima worked with Network Rail to understand passenger flows and operational plans for the station. These were fed into the wayfinding design team, led by Grimshaws, to ensure that passenger behaviour was captured in the design.



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Wayfinding & Passenger Behaviour

Mima worked with Network Rail to understand passenger flows and operational plans for the station. These were fed into the wayfinding design team, led by Grimshaws, to ensure that passenger behaviour was captured in the design.

Staff Workspace

Mima led the ergonomic design of a number of back-of- house areas including the station control room. We also supported the design of the ticket office and information points. Our design process was critical in engaging the Network Rail and TOC staff in the design development.

Ergonomics Integration & Approval

Mima provided the interface to Network Rail to ensure compliance with ergonomics processes and supported design approval throughout the station design.

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