Our Thinking
Design that connects us
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The 6 Key Lessons Smart Hospitals Cannot Afford to Ignore
By: David Watts Tags: Operations Design, Service Design, Customer Insight -
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Mima and Ravensbourne: Shaping the Future of Design Together
By: Oliver Bennett-Coles Tags: Service Design, Accessibility & Inclusive Design -
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Enhancing the Airport Experience: The Power of Human Factors in Design
By: Luke Murgatroyd Tags: Human Factors & Ergonomics -
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Human Factors Support in Railway Systems: Enhancing Safety, Efficiency, and User Experience
By: Dr Eylem Thron Tags: Human Factors & Ergonomics -
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Closing of Railway Station Ticket Offices - a customer-centric approach
By: David Watts Tags: Human Factors & Ergonomics, Operations Design, Accessibility & Inclusive Design, Customer Insight -
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Roadblocks & Unparalleled Opportunity: The Challenges of Working in the Middle East
By: Chris Girling, Oliver Bennett-Coles Tags: Wayfinding Design -
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The Unspoken Challenge: Passenger Experience & When Things Go Wrong
By: David Watts Tags: Human Factors & Ergonomics, Service Design, Accessibility & Inclusive Design, Customer Insight -
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Wayfinding - Modelling an Exciting Future
By: Chris Girling, Oliver Bennett-Coles Tags: Wayfinding Design, Immersive Technology -
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EV Charging: is V2G a game changer? Not without the consumer
By: Lily McDougall Tags: Human Factors & Ergonomics, Service Design, Accessibility & Inclusive Design, Immersive Technology, Customer Insight -
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EV Charging: it’s not about the Journey, it’s about the Destination
By: David Watts, Phil Nutley, Oliver Bennett-Coles Tags: Human Factors & Ergonomics, Service Design, Accessibility & Inclusive Design, Customer Insight